All Systems Operational
Portal - vCloud Director Portal   ? Operational
Portal - Tarsus Cloud Automation Platform (Odin)   ? Operational
Portal - Windows AzurePack Portal   ? Operational
DC - Teraco JHB VMware Enviroment   ? Operational
DC - Teraco CT VMware Enviroment   ? Operational
DC - Neotel JHB VMware Environment   ? Operational
DC - Teraco Azure WAP Platform   ? Operational
Storage - Teraco NetApp Storage Cluster   ? Operational
Storage - Teraco Infinidat Storage Cluster   ? Operational
Storage - Teraco CT vSAN   ? Operational
Storage - Neotel JHB 3PAR Performance SAS Array   ? Operational
Storage - Neotel JHB Equalogics Production SAS Storage Array   ? Operational
Storage - Neotel JHB HP P2000 Production SAS and SATA Storage Tier   ? Operational
Connectivity - Teraco JHB Bitco Internet Breakout   ? Operational
Connectivity - Neotel JHB Breakout   Operational
Connectivity - Teraco CT Bitco Internet Breakout   ? Operational
Connectivity - Teraco JHB Seacom Internet Breakout   ? Operational
Druva - insync.backupondemand.co.za - Druva JHB Neotel Multitenant   ? Operational
Druva - insync.druvaondemand.co.za - Teraco Druva MultiTenant Server   Operational
HEX - mail.emailondemand.co.za   ? Operational
HEX - mail.cloudondemand.co.za   ? Operational
Storage - Teraco NASaas Infrastructure   Operational
Website hosting - www.hostondemand.co.za   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 20, 2018
Completed - The scheduled maintenance has been completed.
Feb 20, 09:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 17:00 SAST
Update - Dear Partners,

This is a planned maintenance window for our Odin Portal. We will be updating our billing as per precious communication sent out on the 9th of February.

The platform will remain available, however, new services will not be able to be deployed for the duration of this window. The management of current services will not be affected.

The maintenance window will be from 19th February 17:00 to 20 February 09:00.

Please contact us if you experience any issues following the maintenance at support@cloudondemand.co.za.

Regards Tarsus on Demand Technical team.
Feb 19, 11:54 SAST
Scheduled - Dear Partners,

This is a planned maintenance window for our Odin Portal. Typically on a Thursday evening we will be conducting any necessary maintenance on the platform, you can expect the platform to be unavailable for up to two hours if we exercise the window.

This Sunday there will be maintenance from 19:00 to 21:00.

Please contact us if you experience any issues following the maintenance at support@cloudondemand.co.za
Jan 12, 13:38 SAST
Resolved - This incident has been resolved.
Feb 20, 06:22 SAST
Investigating - Dear customer,

Network connectivity to services in Neotel is currently down. We are working quickly to investigate the issue and will update you as we receive more information. Thank you for your patience.

Cloud Master
Feb 16, 15:34 SAST
Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.

Feb 8, 2018
Completed - Maintenance complete.
Feb 8, 04:25 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 21:00 SAST
Scheduled - Dear customers,

We will be performing planned maintenance affecting both vCloud Director and vCenter in the Teraco JHB DC. There is no expected impact to servers inside the DC however the ability to make changes and control the virtual machines may be unavailable at times.
The maintenance will take place during the following periods:

Planned Event Start time: 21:00 | Wed Feb 7 (GMT+2)
Planned Event End time: 01:00 | Thu Feb 8 (GMT+2)
Total Expected Downtime: 4 hours

If you experience any service degradation during the maintenance window, please contact our technical support team by emailing support@cloudondemand.co.za.

Kind regards,

Tarsus on Demand
Feb 7, 19:08 SAST
Feb 6, 2018
Completed - Dear Customer,

Maintenance has finished and all services have been restored. Thank you for your patience.

Cloud Master
Feb 6, 22:58 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 21:00 SAST
Scheduled - Dear customers,

This evening, we will be performing planned maintenance affecting Teraco JHB DC. There is no expected impact to servers inside the DC however the ability to make changes and control the virtual machines may be unavailable at times.
The maintenance will take place during the following periods:

Planned Event Start time: 21:00 | Tue Feb 6 (GMT+2)
Planned Event End time: 01:00 | Wed Feb 7 (GMT+2)
Total Expected Downtime: 4 hours

If you experience any service degradation during the maintenance window, please contact our technical support team by emailing support@cloudondemand.co.za.

Kind regards,

Tarsus on Demand
Feb 6, 10:09 SAST