Identified - Dear customers,

A recent security update of Adobe Flash Player to 27.0.0.170 is causing the browser plugins to display a crashed message after logging into the vCloud Director portal. Both Adobe and VMWare are aware of the issue.

Adobe has released a beta version of the Flash Player which includes both the security update as well as the fix for the crashing. Please note that you may be required to uninstall the currently installed version of Adobe Flash Player prior to installing the beta.

Download location for the beta Adobe Flash Player: http://labs.adobe.com/downloads/flashplayer.html
Please not that this is a beta build and to be used at your own risk.

VMWare have provided a workaround for this issue until it has been officially resolved; please follow the steps below to continue accessing vCloud Director using Firefox and Chrome without making use of the beta version of Adobe Flash Player.

https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2151945

Please note that the steps in the VMWare link will downgrade the version of Adobe Flash Player installed on your computer which may put you at risk to the exploit that was fixed in version 27.0.0.170 (CVE-2017-11292).

Adobe Security Bulletin: https://helpx.adobe.com/security/products/flash-player/apsb17-32.html

We will provide further updates when available.

Apologies for the inconvenience caused.

Kind regards,

Tarsus on Demand
Oct 19, 09:58 SAST
Portal - vCloud Director Portal   ? Operational
Portal - Tarsus Cloud Automation Platform (Odin)   ? Operational
Portal - Windows AzurePack Portal   ? Operational
DC - Teraco JHB VMware Enviroment   ? Operational
DC - Teraco CT VMware Enviroment   ? Operational
DC - Neotel JHB VMware Environment   ? Operational
DC - Teraco Azure WAP Platform   ? Operational
Storage - Teraco NetApp Storage Cluster   ? Operational
Storage - Teraco Infinidat Storage Cluster   ? Operational
Storage - Teraco CT vSAN   ? Operational
Storage - Neotel JHB 3PAR Performance SAS Array   ? Operational
Storage - Neotel JHB Equalogics Production SAS Storage Array   ? Operational
Storage - Neotel JHB HP P2000 Production SAS and SATA Storage Tier   ? Operational
Connectivity - Teraco JHB Bitco Internet Breakout   ? Operational
Connectivity - Neotel JHB Breakout   Operational
Connectivity - Teraco CT Bitco Internet Breakout   ? Operational
Connectivity - Teraco JHB Seacom Internet Breakout   ? Operational
Druva - insync.backupondemand.co.za - Druva JHB Neotel Multitenant   ? Operational
Druva - insync.druvaondemand.co.za - Teraco Druva MultiTenant Server   Operational
HEX - mail.emailondemand.co.za   ? Operational
HEX - mail.cloudondemand.co.za   ? Operational
Storage - Teraco NASaas Infrastructure   Operational
Website hosting - www.hostondemand.co.za   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2017

No incidents reported today.

Oct 19, 2017
Resolved - This incident has been resolved.
Oct 19, 09:55 SAST
Update - The environments have been stable since the but we will be conducting some patch updates across the VMware platform tonight to assist in mitigating these issues going forward.

Please advise if you experience any issues.

Kind regards.
Oct 10, 12:35 SAST
Monitoring - A solution has been identified and being rolled out currently.

We are busy starting up the VMs affected and will continue monitoring throughout the day.

Please let our support desk know if you are experiencing any issues.
Oct 6, 09:58 SAST
Identified - An issue has been identified on one of our hosts that is affecting several VMs, these VMs will not be able to power on or off in the cloud portal, and will also not be available using RDP or other connections.

The vendor is busy working on the issue already and updates will be sent as soon as they are available.

We apologize for the inconvenience caused.
Oct 6, 08:22 SAST
Oct 18, 2017

No incidents reported.

Oct 17, 2017

No incidents reported.

Oct 16, 2017

No incidents reported.

Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017

No incidents reported.

Oct 11, 2017

No incidents reported.

Oct 10, 2017
Completed - Dear Customer,

Scheduled maintenance is complete and all services are running as usual. Thank you for your patience.

Cloud Master
Oct 10, 23:00 SAST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 SAST
Scheduled - Dear customers,

We will be performing planned maintenance affecting both vCloud Director and vCenter in the Neotel JHB DC. There is no expected impact to servers inside the DC however the ability to make changes and control the virtual machines may be unavailable at times.
The maintenance will take place during the following periods:

Planned Event Start time: 21:00 | 2017-10-10 (GMT+2)
Planned Event End time: 00:00 | 2017-10-11 (GMT+2)
Total Expected Downtime: 3 Hours

If you experience any service degradation during the maintenance window, please contact our technical support team by emailing support@cloudondemand.co.za.

Kind regards,

Tarsus on Demand
Oct 10, 12:39 SAST
Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.

Oct 7, 2017
Resolved - This incident has been resolved.
Oct 7, 18:58 SAST
Investigating - Dear customers,

We will be performing planned maintenance affecting vCloud Director. There is no expected impact to servers inside the DC, however, the ability to make changes and control the virtual machines may be unavailable at times.
The maintenance will take place during the following periods:

Planned Event Start time: 18:00 | 07/10/2017 (GMT+2)
Planned Event End time: 19:00 | 07/10/2017 (GMT+2)
Total Expected Downtime: 1 Hour

If you experience any service degradation during the maintenance window, please contact our technical support team by emailing support@cloudondemand.co.za.

Kind regards,

Tarsus on Demand
Oct 7, 15:56 SAST